Return and Refund Policy

Last updated: 7 October 2026

This policy applies to all orders placed on [www.glameare.in], operated by NSDVIBE CREATIONS LLP under the brand Glameare. Glameare sells imitation (fashion) jewellery. Because jewellery such as earrings is worn on the body, we do not accept returns for change of mind, for hygiene reasons. Every genuine issue listed below will be resolved by us.

1. Order cancellation

Before dispatch: you can cancel your order by emailing support@glameare.com. Prepaid orders cancelled before dispatch receive a full refund.

After dispatch: orders cannot be cancelled once shipped. If a prepaid order is refused at delivery without a valid reason, the refund will be issued after the parcel returns to us, minus the forward and return shipping charges actually incurred.

Cancellation by us: we may cancel an order if the product is out of stock, the price or details were displayed incorrectly, delivery is not possible to your pincode, or the order appears fraudulent. In such cases, you will receive a full refund.

2. When you are eligible for a replacement or refund

• The product arrived damaged or broken
• The product has a manufacturing defect (for example, a broken hook or missing stones on arrival)
• You received the wrong product or an item was missing from your order

Conditions:

• The issue must be reported within 48 hours of delivery
• A clear, continuous unboxing video (starting from the sealed package) and photos of the product are required
• The product must be unused and returned with its original packaging, earring card and tags

3. What is not eligible

• Change of mind or incorrect selection by the customer
• Products that have been worn or used
• Slight differences in colour or shade caused by lighting, photography or screen settings
• Natural fading of plating over time due to use, water, sweat, perfume or chemicals
• Damage caused by mishandling or improper storage after delivery
• Products marked "Final Sale" or "Non-Returnable" on the product page

4. How to raise a request

Email at support@glameare.com with your order number, a short description of the issue, the unboxing video and photos. We will review your request within 2 business days. If approved, we will arrange a reverse pickup or, where pickup is unavailable, ask you to ship the product to our address and reimburse the shipping cost.

5. Refunds

Where possible, we will first offer a replacement of the same product. If a replacement is not available, or if you prefer, we will issue a full refund.

• Approved refunds are processed within 5–7 business days to the original payment method (card, UPI, net banking or wallet). The time taken for the amount to reflect in your account depends on your bank.
• For Cash on Delivery orders (if offered), refunds are made by bank transfer or UPI to details you share with us.
• Shipping charges are non-refundable, except when the issue is caused by us (damaged, defective or wrong product).

6. Contact us

NSDVIBE CREATIONS LLP (Brand: Glameare) Sabitri Niwas 21/1/A Ground Floor, D. N. Chatterjee Road, Kolkata - 700035, West Bengal, India Email: support@glameare.com Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST